We strive to provide our customers with a hassle-free and efficient shopping experience. Our shipping policy ensures the timely delivery of your orders and complete customer satisfaction.
Handling Time
All orders on our website are processed within 2-3 business days, from Monday to Friday. Orders placed on weekends or holidays will be processed the following business day.
Transit Time
We aim to deliver your orders as quickly as possible. Domestic orders are usually delivered within 2-4 business days (Monday to Friday) after processing the order. However, please note that delivery times may vary depending on location, weather conditions, and other unforeseen circumstances.
Free Shipping
All orders cart value (excluding tax and shipping charges) above $75 are eligible for free shipping.
Ship Rates
All orders cart value (excluding tax and shipping charges) below $75 will be shipped at a flat rate: UPS Ground - $14.99
Tax
Tax is charged based on the shipping location.
Cut-Off Time
Our shipping cut-off time is 3 pm CST
Delivery Area
Currently, we only ship within United States. We do not ship to international destinations at this time.
Multiple Addresses
We can only ship to one address per transaction. If you need to ship items to multiple addresses, please place separate orders for each address.
PO Boxes & Military APO/FPO Addresses
We do not deliver to PO Boxes and Military APO/FPO addresses.
Return Policy
We are committed to ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where you must return a product or request a refund. To make this process seamless, we have crafted a unique refund and return policy tailored to your needs.
30-Day Satisfaction Guarantee
We proudly offer a 30-day satisfaction guarantee on all items purchased directly from our online store. If you are unsatisfied with your purchase, you have 30 days from the delivery date to initiate a return and request the refund.
Eligibility for Return
To be eligible for a return or refund, please ensure that the following conditions are met:
The item must be unused, undamaged, and in its original packaging
The return request must be submitted within 30 days of the delivery date
The item must have been purchased directly from our website
Initiating a Return or Refund
To initiate a return or request a refund, kindly contact our dedicated customer support team at [email protected]. Provide your order number, a brief description of the issue, and any relevant details. Our friendly team will guide you through the process and assist you in the best possible way.
Return Shipping
For approved return requests, we will provide you with detailed instructions on how to return the item. Please carefully follow the instructions provided to ensure a smooth return process.
Exclusions and Exceptions
While we strive to accommodate all return requests, certain items are ineligible for return or refund:
Personalized or custom-made items that have been specifically delivered for you
Items were used, damaged by the customer, or not in original condition
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately within 3 days. We will work diligently to resolve the issue and provide a suitable solution. Depending on the circumstances, this may include sending a replacement item, arranging a repair, or issuing a full refund.
Exceptional Customer Support
Our dedicated customer support team can assist you with any questions, concerns, or inquiries about returns or refunds. Contact us at [email protected], and we will respond to your message promptly.
Policy Updates
Please note that our refund and return policy is subject to change without prior notice. Any updates or modifications will be communicated to you through our website. Thank you for choosing BistroToRestro. We value your trust and are committed to ensuring your satisfaction with every purchase.
Refund Process
We will initiate the refund process once we receive the returned item and verify that it meets the eligibility criteria. The refund will be issued using the original payment method used during the purchase. Please note that the refund may take up to 14 business days to reflect in your account, depending on your financial institution.
FAQs
Do you accept returns?
Yes, We accept returns.
How can customers return your products?
By mail.
How will customers get the return label?
Send your return requests to [email protected] to receive the return label (RMA number).
