At BistroToRestro, we strive to ensure that every customer is satisfied with their purchase. We understand that sometimes returns or refunds are necessary. If you're not completely happy with your order, please review the terms below for guidance on how to proceed.
Return Policy
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all products purchased directly from our online store. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund.
Eligibility for Return: Once your order is processed, cancellations are not possible. To be eligible for a return or refund, please ensure the following:
The product must be unused, undamaged, and in its original packaging with all included manuals, showing no signs of use.
Return requests must be submitted within 30 days of receiving the item.
The item must have been purchased directly from our website.
Returns for incorrect orders require prior approval from our team. Unauthorized returns will not be accepted. Return requests must be made via email to[email protected]. Returns through phone or chat will not be accepted.
Returns must be received within 15 business days after receiving approval.
Opened or used food-related items are not eligible for a refund.
The customer is responsible for all return shipping fees. Additionally, you must ensure that returned items are insured during shipping, as we are not responsible for loss or damage that occurs during the return process.
Non-Refundable Items: We cannot accept returns or issue refunds on:
Personalized or custom-made items tailored specifically for you.
Items that have been used, damaged, or are no longer in their original condition.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please report the issue within 2 business days of delivery.
Initiating a Return: To begin the return process, please contact our customer support team at[email protected]. Provide your order number and a brief description of the issue, and our team will assist you.
Return Process: For approved returns, we will send you detailed instructions on how to return your item.
Email us the return details.
We will provide you with an RMA (Return Merchandise Authorization) number.
Ship the item back with the RMA label to the address we provide.
Please do not send returns to the corporate address listed on our website.
Return Shipping Costs: The customer is responsible for paying all return shipping costs. You must also ensure that the items are insured during the return process. We are not liable for any loss or damage that occurs while the item is being returned.
Refund Policy
Refund Process: Once we receive the returned item and verify that it meets the eligibility criteria, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
Refund Method: All refunds will be made to the original payment method used at the time of purchase.
Refund Timeframe: Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.
Exchange Policy: At this time, we do not offer exchanges.
Restocking Fee: No restocking fee will be applied to returns.
Policy Changes: Our return and refund policies may be updated at any time without notice. Any changes will be communicated through our website.
